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Terms And Policies

Your Use of This Website is Governed by These Terms and Conditions

Please take a few minutes to review these Terms and Conditions. Your use of the WholesaleImportParts.com Website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the WholesaleImportParts.com Website. You must be Eighteen (18) years old or older to place an order on this site.

Ordering Online

In order to provide you with the lowest possible prices, we only accept orders online and by phone. We accept Visa, MasterCard, and Discover cards. The technology we use for online orders assures you of a secure transaction. For more information, please read our Privacy Policy.

Privacy

WholesaleImportParts.com takes your security and privacy seriously. Data collection and the use of data collected from the WholesaleImportParts.com website is governed by our Privacy Policy which we encourage you to review.

Sales Tax

Sales tax of 8.00% is charged to California shipping addresses only.

Shipping

Within the 48 Contiguous States of the USA: During the online ordering process you will be given a choice of shipment methods. When you complete an order form on this website, shipping charges will automatically be calculated and added to your order (where applicable). Orders that are in stock are shipped within 24-48 hours. If there will be any delay due to availability or stock on hand, we will contact you by email or by phone.

Hawaii, Alaska, Puerto Rico & Canada: Shipping is available for some products for an additional charge, please call us at 888-475-2386 to place your order. See our Warranty and Exchange page for international shipping warranty and returns.

Shipping Locations

We ship from five warehouses across the US, depending on the part ordered:

The submitted order will normally be shipped from the warehouse that is nearest to you, depending on availability. Estimated time for delivery is 2-6 business days for ground shipping.

Some orders that include more than one part will be shipped from more than one warehouse and will arrive at different times.

Next Day and Second Day Delivery Option

Next Day Delivery shipments will be delivered before noon in most cases (but not guaranteed - depends on the area and delivery route).

Second Day Delivery shipments will be delivered before end of day.

Please Note: All airfreight carriers reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a “blackout area”, overnight and second night is not guaranteed by any shipping company. We will not be held responsible for delays such as: adverse weather conditions; train derailment; incorrect routing by the shipping carrier; incorrect deliveries. Delays such as these are beyond our control, and airfreight charges will NOT be refunded for reasons such as these.

Saturday, Sunday and Holiday delivery is not available, except for residential FedEx ground delivery.

In the event of a shipping dispute, you must contact the shipping company and resolve the dispute with them directly. (See phone numbers below.)

Please Note:

Shipping Cut Off Times

Orders must be submitted by 3:00 PM EST Monday-Friday to be processed the same day. We do our best to ship most packages the same day, but we cannot guarantee that. Therefore, your order may leave our warehouse more than one business day after your credit card charge.

Shipments Refused

Orders that have left our warehouse can not be stopped. Any order refused upon delivery will be subject to a 20% restocking fees plus applicable shipping costs.

Signature Required

Most residential shipments will require a signature (except PayPal payments under $750). If you are unavailable, the carrier will leave a note on your door and attempt another two deliveries. After that the package will go to a holding location for 7 days. If you are unavailable, you should leave a note on the door for the driver asking to leave the package at a certain area of the house and sign the note with your full name. It is up to the discretion of the driver to leave the package or not. You can also contact the shipping company and ask to have the package held at the nearest holding location near you: FedEx holding locations; UPS Holding Locations

Parts Damaged In Shipping

If your product has been damaged in shipment, please notify the shipping company within 72 hours. WholesaleImportParts.com will not be responsible for items damaged in transit, but we will work with you and the carrier to resolve the problem immediately.

Shipping Refund

The cost of shipping will be refunded only in those instances where the return is a result of our error in shipping the wrong part, and within 30 days of original invoice date.

Returns and Exchanges

Unused Items

  1. We will exchange or refund most new and remanufactured non-defective items within 30 days of the original receipt of your product. Refunds are not given for Non-Returnable Parts.
  2. Parts returned must not be used, installed, disassembled, tampered with or damaged due to improper handling.
  3. Parts returned must be in resalable condition, in the original packaging, complete with all parts, hardware and original documentation.
  4. All returns must have a Return Goods Authorization (RGA) or they will not be refunded - NO EXCEPTIONS.
  5. We reserve the right to charge a 15% re-stocking fee for all refunds plus any actual shipping costs, such in the case of free shipping. We may waive this policy in cases where we made an error and shipped you the wrong part. (Your online receipt is what we go by. It is your responsibility to check the accuracy of the information on the receipt if you placed the order over the phone.)
  6. Shipping, including shipping expenses, is the sole responsibility of the customer and is not refundable unless the return is a result of our error in shipping the wrong part

Wrong Part Ordered

If you need to exchange an unused part that was ordered incorrectly for a correct one, we will ship you another and send you a prepaid shipping label for the incorrect one for just our cost of shipping. The decision to refund or replace a part is made solely at the discretion of WholesaleImportParts.com and is final.

Warranty and Exchange

Most of our parts carry a 1 year unlimited miles warranty unless otherwise specified. Warranty items will only be replaced with the exact same product ordered, unless it is no longer available. Defects must be confirmed by WholesaleImportParts.com or the manufacturer of the part(s). Please complete our Return Form to request a warranty return.

  1. Warranty Items will not be refunded, only replaced.
  2. Wear and tear items (such as flex discs, axle boots, CV kits, bolts, hoses, etc.) will not be warranted.
  3. Cosmetic issues, such as paint or small nicks, will not be warranted
  4. Parts that are abused or neglected, such as lack of maintenance and lubrication when necessary, will not be warranted.
  5. Items will not be exchanged for other parts.
  6. All warranty items must have a Return Goods Authorization (RGA), or they will not be warranted. NO EXCEPTIONS.
  7. Items that have been warranted more than one time will require documents from a registered automotive repair shop showing professional installation and diagnostic data in order to be covered under warranty if failure happens again.
  8. Defective merchandise must be received by WholesaleImportParts.com before we ship a warrantied item replacement. Alternately, you may request that we charge a hold or deposit to your credit card. Then we will ship the warrantied item replacement, and we will credit your credit card the amount of the hold or deposit when we receive the defective merchandise from you.
  9. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.

Canada, Hawaii, Alaska, Puerto Rico Warranty

Free shipping will not be applicable to Canada, Hawaii, Alaska or Puerto Rico in case of warranty. It will be the sole responsibility of the buyer to pay for shipping of the warranty part to our warehouse and for shipping of a replacement part, including and not limited to custom duties, if applicable.

Non-Returnable Parts

The following products are not returnable:

  1. Custom orders, special orders and products cut to length
  2. All automotive repair manuals
  3. Electrical parts and components (such as: electrical sensors, electrical pumps, electrical motors, relays, switches, etc.)

Driveshaft Core Returns

Driveshaft Core Returns do not require return authorization. A PREPAID SHIPPING return label is attached to the side of the box or we will email you one. Simply secure this label on top of the original shipping label. Place the old driveshaft in the shipping box and close the box securely. Then give the box to the appropriate UPS or FEDEX shipping store. (Return label does not provide Shipping Company pick up at your door.) We will credit your credit card account for the price of the core within 15 business days after receiving the core. All cores must be returned within 45 days from time of purchase. No refunds will be issued after that.

Order Cancellation

All orders are electronically processed and forwarded to the warehouse immediately upon confirmation of the order. Because of that, there is a very short time for order cancellations. If you wish to cancel an order, you must do so on the same day the order was placed and BEFORE 11 AM PST Monday-Friday by contacting our customer service by email only. No orders can be cancelled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday 12PM PST to Monday 8AM PST cannot be canceled, as these are processed over the weekend for shipment.

Shipments Refused

Orders that have left our warehouse can not be stopped since they are in the control of the shipping company. Any order refused upon delivery will be subject to a 15% restocking fees plus applicable shipping costs.

Refund Issuance

Refunds and credits will be issued within 15 business days of the returned part/core arrival, in the form of a credit to the credit card account used for the original purchase.

To Return an Item

WholesaleImportParts.com authorizes and confirms all returns using a system that allows us to track your returns in-house. We inspect each and every return for proper paperwork and/or defect, as specified by the customer prior to the return. We can only do so with a Return Goods Authorization (RGA).

  1. Please complete the Return Form to request a Return Goods Authorization (RGA).
  2. When we receive the information from the RGA, we will contact you with questions or directions to complete your exchange or return.

When your return arrives with appropriate documentation at WholesaleImportParts.com, it will be inspected for compliance with our return requirements. If all requirements are met, a replacement will be shipped or a refund for the cost of part(s) or core(s) (plus any applicable sales tax) minus 15% restocking fee and shipping charges, if applicable. Refunds will be issued within 15 business days of the returned part arrival, in the form of a credit to the credit card account used for the original purchase. Shipping Charges Are Not Refundable.

Please Note:

Limited Liability

WholesaleImportParts.com shall not be responsible for the cost of removal and installation (LABOR), TIME, RENTAL of any warranty part. WholesaleImportParts.com will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages of any kind, whether based upon warranty, contract or negligence arising in connection with the sale, use or repair of the products sold. WholesaleImportParts.com will not be liable for the use of information on this website, including and not limited to, technical support, customer service or any other services given by WholesaleImportParts.com. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy.

THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.

Indemnity

You agree to indemnify and hold WholesaleImportParts.com and their respective affiliates, licensors, directors, officers, members, managers, employees, agents, and representatives, harmless from and against any losses, costs, expenses or damages of any nature whatsoever (including attorneys fees and court costs) arising from any claim, cause of action, suit or demand of any third party due to, arising out of or related to (i) your access to the WholesaleImportParts.com website, (ii) your use of the WholesaleImportParts.com website.

Changes to Terms of Use

We reserve the right to make changes at any time to these Terms of Use. Any modifications to the Terms of Use will be effective upon posting. You agree to review the Terms of Use periodically so that you are aware of any modifications. Your continued use of the WholesaleImportParts.com Site after any modifications indicates your acceptance of the modified Terms of Use.

Disputes

Any dispute relative to the WholesaleImportParts.com website or use or inability to use the WholesaleImportParts.com Site will be governed by the laws of the State of California, without regard to its conflict of law provisions. Any dispute relating in any way to your visit to or participation on the WholesaleImportParts.com Site shall be submitted to confidential arbitration in Orange county, California, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under these Terms of Use shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms of Use shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration involving any other party subject to these Terms of Use, whether through class arbitration proceedings or otherwise.

Links

This Website may contain links to other sites that are neither owned nor operated by us (although some such sites may have an affiliation with us) (collectively, "Third Party Sites"). Such links are provided for your convenience only. WholesaleImportParts.com makes no representations whatsoever about any Third Party Sites which you may access through this Website, as we have no control over the content appearing on such Third Party Sites. Moreover, a link to a Third Party Site does not imply and does not constitute sponsorship, endorsement, approval or responsibility for the content on, or the use of, such Third Party Site. No rights to use or copy the information on this Website or the Third Party Site is granted or implied. Please Note: The privacy policies applicable to Third Party Sites may differ significantly from our Customer Information Privacy Policy. You are encouraged to review the applicable privacy policies of such Third Party Sites.

Correction of Errors and Inaccuracies

The information on the WholesaleImportParts.com Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase due to typographical error, you may return it within 30 days of the order date. Please see our RETURNS page for details.

Proprietary Rights

WholesaleImportParts.com logos and trademarks, as well as other marks, trade names, trademarks and logos on this Website, are the properties of WholesaleImportParts.com or other respective owners, who have granted WholesaleImportParts.com the rights and license to use such marks. You may not use, reproduce, copy or manipulate such marks, logos in any manner without the prior written consent of the owner. Copyright violations will be vigorously pursued.

Proprietary Rights

WholesaleImportParts.com logos and trademarks, as well as other marks, trade names, trademarks and logos on this Website, are the properties of WholesaleImportParts.com or other respective owners, who have granted WholesaleImportParts.com the rights and license to use such marks. You may not use, reproduce, copy or manipulate such marks, logos in any manner without the prior written consent of the owner. Copyright violations will be vigorously pursued.

Copyright Notice

All of the Content you see on WholesaleImportParts.com Website, including, for example, all of the page headers, images, illustrations, graphics and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by WholesaleImportParts.com, one of its affiliates or by third parties who have licensed their materials to WholesaleImportParts.com. The entire Content of the Website is copyrighted as a collective work under United States copyright laws, and WholesaleImportParts.com owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the WholesaleImportParts.com Website, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, noncommercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. WholesaleImportParts.com reserves complete title and full intellectual property rights in any Content you download from this Website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from WholesaleImportParts.com. Copyright violations will be vigorously pursued.

Disclaimer

All information, services, products, and materials contained in this site, including text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, WholesaleImportParts.com., disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, WholesaleImportParts.com, does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.

Waiver

All O.E. (Original Equipment) part numbers, O.E.M. (Original Equipment Manufacturer) part numbers, illustrations, images, descriptions are used for reference purposes only, and do not under any circumstances imply that the part is an original equipment part. Highline International Inc., WholesaleImportParts.com has no affiliation with Acura, Audi, BMW, Honda, Hyundai, Infiniti, Lexus, Mazda, Mercedes Benz, Daimler Chrysler, Mitsubishi, Nissan, Porsche, Rolls Royce, Rover, Saab, Suzuki, Toyota, Volkswagen or Volvo whatsoever. All products listed throughout our website are subject to availability.

Warnings

Automobile repair involves risks that may cause injury or death. Please do not attempt to repair any vehicle if you are not familiar with automobile repair procedures or if you do not have a safe work environment. WholesaleImportParts.com cannot be responsible for any injuries arising from the use of the parts we sell. All risk is assumed by the buyer.

ENFORCEMENT OF TERMS AND CONDITIONS

BY ACCESSING AND USING THE WHOLESALEIMPORTPARTS.COM WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THE WHOLESALEIMPORTPARTS.COM WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF CALIFORNIA, UNITED STATES OF AMERICA.

 

 

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Copyright violations will be vigorously pursued - Read our Copyright Notice

 
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