Return Policies for a Drive Shaft, Axle or OEM Car Part
Return Policies
Shipments Refused Core Returns Driveshaft Core Returns Refund Issuance How to Return an Item Limited Liability
New Items
- We will replace or refund most new and remanufactured non-defective items within 30 days of the original receipt of your product. Refunds are not given for Non-Returnable Parts.
- Parts returned must not be used, installed, disassembled or damaged due to improper handling.
- Parts returned must be in resalable condition, in the original packaging, complete with all parts, hardware and original documentation.
Warranty Items
- Most of our parts carry a one year warranty unless otherwise specified. Warranty items will only be replaced with the exact same products, unless they are no longer available. Defects must be confirmed by WholesaleImportParts.com or the manufacturer of the part(s).
- Wear and Tear Items (such as *brake pads, *brake rotors, spark plugs, filters, belts, clutch disc, clutch pressure plate, hoses, etc.) will not be warranted.
- Parts that are abused or neglected, such as lack of maintenance and lubrication when necessary, will not be warranted.
- Items will not be refunded, only replaced.
- Items will not be exchanged for other parts.
- Item will need to be sent back for replacement or re-purchased and then credited when we get the warranty part back.
- Free shipping will not be applied for warranty items or re-purchase after 60 days.
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*Brake Pads, *Brake Rotors – Squealing/squeaking of pads and/or warping of rotors are not valid warranty claims unless:
- The problem began immediately upon installation and problem is reported and parts returned within 30 days of the original invoice date.
- Brake pads and rotors were replaced at the same time.
- No blue discolorations are present on brake rotors. Blue discoloration on a brake rotor is always the result of excessive heat caused by excessive brake pad-to-brake rotor contact.
The decision to refund or replace a part is made solely at the discretion of WholesaleImportParts.com or the parts manufacturer and is final.
- Custom orders, special orders and products cut to length
- All automotive repair manuals
- Electrical Parts and Components (such as: alternators, starters, ECUs, fuel injection and electrical sensors, fuel pumps, electrical motors, relays, switches, distributors, bulbs, etc.)
Shipping Refund
The cost of shipping will be refunded only in those instances where the return is a result of our error only, and within 30 days of original invoice date
Warranty items will receive free shipping only within 60 days of original invoice date, after 60 days, shipping of the part to us and the cost of shipping a replacement part back will be the responsibility of the customer, except on driveshafts, where we cover a full one year of shipping for the replacement part and the return back of the warranty item.
Restocking Fee
It is the sole responsibility of the buyer to order the correct parts. We provide as much information as possible to help you order the correct parts. For example, many items have pictures, measurements and notes to help you select the correct part. If you are not sure, call our Customer Service Department for help or contact a dealer for the correct part number. You will be able to use this part number on our website in the “Search by Part Number” area located in the upper left-hand corner of the website.
- UPS Phone: 1-800-742 5877
The core must be:
- Complete and in rebuildable condition
- Free of all fluids
- Securely wrapped in plastic and sealed against leaks (where applicable)
- In the original packaging
- Received by WholesaleImportParts.com within 45 days of receipt of the product.
All returns, including Core Returns (except drive shaft cores), require a Return Authorization Number. Please click here for instructions on how To Return An Item.
Please note: Core return shipping charges are the responsibility of the customer, except in the case of driveshafts.
Driveshaft Core Returns do not require return authorization. A PREPAID UPS return label is attached to the side of the box or we will email you one. Simply secure this label on top of the original shipping label. Place the old driveshaft in the shipping box and close the box securely. Then give the box to any UPS driver or any UPS Store. (Return label does not provide UPS pick up at your door.) We will credit your credit card account for the price of the core within 20 business days after receiving the core.
- Please complete the appropriate RETURN FORM to request a Return Authorization Number (R.A.N.)
- When you have received an R.A.N., securely package the product with the R.A.N CLEARLY VISIBLE ON THE OUTSIDE OF THE PACKAGE.
When your return arrives with appropriate documentation at WholesaleImportParts.com, it will be inspected for compliance with our return requirements. If all requirements are met, a replacement will be shipped or a refund for the cost of part(s) or core(s) (plus any applicable sales tax) minus 25% (30% for Driveshafts) restocking fee will be issued within 20 business days of the returned part arrival, in the form of a credit to the credit card account used for the original purchase. Shipping Charges Are Not Refundable. CORES ARE NOT SUBJECT TO A RESTOCKING FEE.
Please Note:
- Returned items that do not clearly show a WholesaleImportParts.com Return Authorization Number (R.A.N.)on the outside of the package will not be accepted.
- Items sent back to the shipping warehouse, and not to our Cypress location as we request, may not be credited if lost.
- COD shipments will not be accepted.
- Items incorrectly shipped to WholesaleImportParts.com will be considered a delivery refusal and be returned to the sender at their expense.
WholesaleImportParts.com accepts shipments through common shipping companies only. Walk-ins will be refused.
Shipments Refused Core Returns Driveshaft Core Returns Refund Issuance How to Return an Item Limited Liability