Return Policies for a Drive Shaft, Fuel Pump or OEM Car Part

Return Policies

Customer satisfaction is our main goal at WholesaleImportParts.com. We will accept part returns for any reason that falls within our return policies.

1. We will replace or refund most new non-defective items. Refunds are not given for Non-Returnable Parts.
2. It is the sole responsibility of the buyer to order the correct parts. We provide as much information as possible to help you order the correct parts. For example, many items have pictures and notes to help you select the correct part. If you are not sure, call our customer service department for help or contact a dealer for the correct part number. You will be able to use this part number on our website in the “Search by Part Number” area located in the upper left-hand corner of the website.
3. Defective items will only be replaced with the exact same product, unless they are no longer available. Defects must be confirmed by WholesaleImportParts.com or the manufacturer of the part(s).
4. Parts exchanged for other parts will be handled as a return.
5. We reserve the right to charge a 25% (30% for Driveshafts) re-stocking fee for all refunds (except for core refunds).
6. Parts must be returned within 30 days of the original receipt of your product. Cores must be returned within 60 days.
7. Parts returned must be in resalable condition, in the original packaging, complete with all parts, hardware and original documentation.
8. Parts returned must not be used, installed, disassembled or damaged due to improper handling or installation.
9. Pre-authorization is required prior to all returns, including Core Returns. Click here for instructions on how To Return an Item.

Shipping, including shipping expenses, is the sole responsibility of the customer and is not refundable.

The decision to refund or replace a part is made solely at the discretion of WholesaleImportParts.com and is final.

The following products are not returnable:

1. Custom orders, special orders and products cut to length
2. All automotive repair manuals
3. Electrical Parts and Components (such as: alternators, starters, ECUs, fuel injection and electrical sensors, fuel pumps, electrical motors, relays, switches, distributors, bulbs, etc.)

If your product has been damaged in shipment, please notify the shipping company. WholesaleImportParts.com will not be responsible for items damaged in transit.

• UPS Phone: 1-800-742 5877
• Airborne Phone: 1-800-247 2676

Orders that have left our warehouse can not be stopped since they are in the control of the shipping company. Any order refused upon delivery will be subject to a 25% restocking fee (Driveshafts 30%), plus shipping expenses.

We reserve the right to charge a 25% re-stocking fee for all refunds (Driveshafts 30%) (except for core refunds).

Items such as starters, alternators, rack & pinions, etc., have a core return value. A core deposit shown on your quote will be added to the total order. This charge is fully refundable upon receipt of your old core, subject to the following requirements.

The core must be:

1. Complete and in rebuildable condition
2. Free of all fluids
3. Securely wrapped in plastic and sealed against leaks (where applicable)
4. In the original packaging
5. Received by WholesaleImportParts.com within 60 days of receipt of the product.

All returns, including Core Returns, require a Return Authorization Number. Please click here for instructions on how To Return An Item.

Please note: Core return shipping charges are the responsibility of the customer, except in the case of driveshafts.

Driveshaft Core Returns do not require return authorization. A PREPAID UPS return label is attached to the side of the box. Simply secure this label on top of the original shipping label. Place the old driveshaft in the shipping box and close the box securely. Then give the box to any UPS driver or take it to any UPS Store. We will credit your credit card account for the price of the core within 12 business days.

WholesaleImportParts.com authorizes and confirms all returns using a system that allows us to track your returns in-house. We inspect each and every return for proper paperwork and/or defect, as specified by the customer prior to the return.

1. Please complete the appropriate RETURN FORM to request a Return Authorization Number (R.A.N.)
   1. New Parts Return Form
   2. Core Return Form
2. When you have received an R.A.N., securely package the product with the R.A.N CLEARLY VISIBLE ON THE OUTSIDE OF THE PACKAGE.

When your return arrives with appropriate documentation at WholesaleImportParts.com, it will be inspected for compliance with our return requirements. If all requirements are met, a replacement will be shipped or a refund for the cost of part(s) or core(s) (plus any applicable sales tax) minus 25% (30% for Driveshafts) restocking fee will be issued within 12 business days of the returned part arrival, in the form of a credit to the credit card account used for the original purchase. Shipping Charges Are Not Refundable. CORES ARE NOT SUBJECT TO A RESTOCKING FEE.

Please Note:

• Returned items that do not clearly show a WholesaleImportParts.com Return Authorization Number (R.A.N.)on the outside of the package will not be accepted.
• Items sent back to the shipping warehouse, and not to our Cypress location as we request, may not be credited if lost.
• COD shipments will not be accepted.
• Items incorrectly shipped to WholesaleImportParts.com will be considered a delivery refusal and be returned to the sender at their expense.

WholesaleImportParts.com accepts shipments through common shipping companies only. Walk-ins will be refused.

WholesaleImportParts.com shall not be responsible for the cost of removal and installation of any warranty part. WholesaleImportParts.com will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages of any kind, whether based upon warranty, contract or negligence arising in connection with the sale, use or repair of the products sold. WholesaleImportParts.com will not be liable for the use of information on this website, including and not limited to, technical support, customer service or any other services given by WholesaleImportParts.com. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF THE TARGET CORPORATION BUSINESSES UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).